Net Bank to ING Direct to No Thanks
This is a flat out rant of my brief experience with ING Direct, the company that took over the accounts of previous Net Bank customers after Net Bank failed. I was a Net Bank customer and enjoyed taking full advantage of their "no-fee" ATM withdraws, especially in Costa Rica and most other countries where the ATM owners do not charge fees either. In addition to no fees, the exchange rate Net Bank was giving on the ATM withdraws was slightly better than the banks, less than 1% but still noteworthy.
So when I heard ING Direct was taking over the accounts, I signed up for a checking account with an ATM debit card in hopes that the service would be the same or at least similar. My debit card was sent to my mother's address in the US and a few months later I had it in hand. I activated the card successfully in the US from the home phone number on my account application. Upon returning to Costa Rica, I tried all of the ATM's to no avail. My debit card was a Master Card so I didn't understand why there would be a problem. After a week or two, I decided to call customer service and let them know about it.
I got someone on the phone and straight away he was convinced that I was trying to obtain a credit card cash advance instead of withdrawing money from my checking account. After arguing with him for a few minutes, he was ready to let me go - helpless - when I asked if being in Costa Rica would make any difference. Bingo! The lights had been turned on and the guy was beginning to talk some sense. I was told that I needed to let ING Direct know whenever I leave the country (USA) in order for the card to work, this being a security measure.
I said OK, so that's it? No, I need to know the dates you will be outside the US and the countries you will be visiting. To make a long story short, ING Direct want their customers to inform them of every country their customers will be visiting and the dates, if they ever wish to use their DEBIT cards in those foreign countries. Plus, they want 48 hours notice!
OK, I've heard something similar but not as drastic with credit card companies when they see abnormal foreign transactions. They may decide, and I've had it happen to me before, to put a block on your card while THEY attempt to contact YOU in order to confirm your transactions. All along I had assumed this was because the credit card company could be liable in the event the credit card was stolen. And all along I assumed (for all banks) that if a debit card was stolen the owner of the account was SOL. Am I wrong in assuming that the bank is not liable for illegal debit card transactions? If not, then why in the hell is ING Direct so concerned about my foreign debit card withdraws?
I explained to him that I was a world traveler and that it would be a major inconvenience, an intolerable one at that, to phone someone and tell them which countries I will be in and for how long with 48 hours notice. I even asked if I could waive their so called "customer protection" policy. No he said, explaining to me that those were the rules. I was so upset and in such disbelief, I told him I wanted to close my account asking for the quickest way to receive my money. He said I could send it to another bank via electronic transfer, the same way it was deposited. OK fine, but I would prefer to have the money in cash. Could you set me up so that I can withdraw the money from an ATM here in Costa Rica. He said sure and asked for the dates that I would be in Costa Rica. ARRRGGGHHH!!! I'm here now I said. Then he asked how long I wanted the "permission" to be granted for. It doesn't matter because that will be my first and last withdraw! Put down 2 weeks. OK he said, that should be ready in 24 to 48 hours. Guess what? Three days later I was still unable to withdraw any money from the ATM's in Costa Rica.
Eventually I transferred my entire balance, every penny of it, back to my other bank via electronic transfer online and that was the end of my experience with the most illogical, unfriendly and inconvenient rule I have ever heard of.



San José has a decent system of public transportation in use, although traffic is becoming worse and worse every year. Fortunately there are projects in the works, mainly on the southern side, to improve the flow of traffic considerably. The tunnel being created beneath the San Sebastian roundabout on the circumvalación, the stretch of highway that nearly circles the outskirts of downtown, has been in the works for a few months now and is beginning to shows signs of completion. Before this project, a bridge was constructed over the Y Griega roundabout, which leads to San Francisco de Dos Rios and Desamparados. There are also two more similar projects planned for the other roundabouts on the south side, "La Guacamaya" and "El Rancho de Guanacaste", antiguo rancho that is; I love it when I can refer to something as being "antiguo" when giving directions. That's boasting that I've been around awhile.










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